Privacy Policy

1. Who We Are

Rightway Care provides high-quality home care and support services across the UK.

• Company Name: Rightway Care Ltd
• Registered Office: 13049795
• ICO Registration Number: CQC Registration
• Email: info@rightwaycare.co.uk
• Telephone: 020 8090 2086

2. Personal Data We Collect

We collect and process personal data to provide safe, effective, and personalised care.

Information you provide directly may include:

• Name, address, phone number, and email
• Emergency contact details
• Health or care needs (for service users)
• Employment history, references, and DBS information (for staff or applicants)
• Payment and billing details
• Any other information shared via forms, messages, or attachments

Information collected automatically may include:

• IP address, browser type, and device information
• Pages visited and time spent on our website
• Cookie data (see "Cookies" below)

3. How We Use Your Information

We use your personal information to:

• Provide and manage home care services
• Respond to enquiries and communicate with you
• Process job applications and conduct background checks
• Comply with legal and safeguarding requirements
• Maintain accurate care and business records
• Improve our website and services
• Send service updates or newsletters (only with consent)
• Detect and prevent fraud or unauthorised activity

4. Lawful Bases for Processing

We process data under one or more of the following legal bases:

• Consent – when you give us permission
• Contract – to deliver our services or employment agreements
• Legal obligation – to meet care and safeguarding laws
• Vital interests – to protect life or safety
• Legitimate interests – for safe and efficient operation of our business

5. Cookies and Tracking

Our website uses cookies to enhance your experience and analyse site traffic. Cookies store small pieces of information about your visit to help us tailor content and functionality.

You can control or delete cookies through your browser settings. Disabling cookies may affect some features of our website.

6. Data Retention

We keep personal data only as long as necessary for legal or operational reasons:

• Care records: minimum 7 years after the end of care provision (or longer if required)
• Job applications: up to 12 months for unsuccessful candidates
• Enquiry forms: up to 24 months unless consent is withdrawn

After this time, we securely delete or anonymise the data.

7. Sharing Your Information

We do not sell or trade your data. We may share information only when necessary, with:

• Health or social care professionals (with consent or as required by law)
• Regulatory bodies (e.g. CQC, local authorities)
• Service providers (e.g. IT or hosting) under data-processing agreements
• Law enforcement or safeguarding authorities when legally required

All third parties must comply with strict data protection standards.

8. Data Security

Your information is stored securely with appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

This includes secure servers, encryption, restricted access, and regular monitoring.

9. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• The right to access your data
• The right to rectify inaccurate information
• The right to request deletion ("right to be forgotten")
• The right to restrict processing
• The right to object to processing
• The right to data portability

To exercise these rights, contact us at info@rightwaycare.co.uk. We will respond within one month.

10. Children's Privacy

We do not knowingly collect personal data from children under 13 online. Any child-related data collected as part of care services is handled only with appropriate consent and safeguarding protocols.

11. International Data Transfers

We store your information in the UK. If we transfer data outside the UK (for example, via secure cloud providers), we ensure appropriate safeguards such as UK-approved transfer mechanisms.

12. Updates to This Policy

We regularly review and update this Privacy Policy to reflect legal changes or improvements to our services. The latest version will always be available at: rightwaycare.co.uk/privacy

13. Contact Us

If you have any questions or concerns about how we handle your data, please contact:

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or call 0303 123 1113.